RetaliQ turns ordinary store cameras into an intelligent loss-prevention layer. Every alert names one individual, carries an image and a clip, and waits for a guard to validate — so real theft is caught and innocent shoppers are left alone.
Most systems raise a flag on the whole scene — "something suspicious happened here" — and leave the guard to guess who, chase false alarms, and risk confronting the wrong customer. That erodes trust and wastes staff.
Detection happens at the edge, in the store. A second, heavier check confirms it. Only what survives reaches a person — as an actionable, evidence-backed alert.
In-store cameras feed the RetaliQ edge unit — tracking every shopper as a distinct individual, even in a crowd.
Stage 1 · Edge (in-store)Concealment behaviour or a watchlist face raises a candidate — tied to that specific person's track.
Stage 1 · High recallA second high-accuracy stage double-checks the face and the behaviour, discarding false alarms.
Stage 2 · Precision checkThe guard gets one clear alert — image, clip, location — and confirms or dismisses in a tap.
Human · Guard appEvery event is bound to a tracked individual — not the frame. Head-level detection separates people where bodies overlap, so the right person is highlighted even in a busy aisle.
Each alert opens with a cropped image, a short clip and the exact camera and zone — pinned on the store floor plan.
Nothing is automatic. The guard confirms or dismisses; every dismissal teaches the system to bother them less. That's how you protect stock without harassing customers.
A manager's view of the store in real time — detections, camera health, and how busy the floor is. (Demonstration data.)
Facial recognition is powerful and regulated. RetaliQ is designed around POPIA from the ground up.
No customer is ever accused automatically. A trained guard reviews the evidence and makes the call — the system only prioritises.
Watchlist faces and biometric templates stay on the in-store edge. Only alert metadata and short clips leave the store, encrypted, with short retention.
Every decision is logged. Watchlists require a lawful basis and a removal process. You can prove exactly what happened, and why.
Open the guard app to feel the workflow, or let's wire it to a live aisle in a pilot store.
Open the Guard App ›